This Shipping and Delivery Policy outlines the terms and conditions for the shipping of products purchased from STLTH ("we," "our," "us"). By placing an order on our website, you agree to the terms of this policy.
Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs. Shipping costs are calculated at checkout based on your location, the shipping method selected, and the size and weight of your order.
Order Processing Time
Orders are typically processed within 2-3 business days after payment is confirmed. Processing times may vary during peak periods or due to unforeseen circumstances.
Delivery Times
Estimated delivery times depend on your selected shipping method and destination. While we strive to deliver orders promptly, delivery times are approximate and cannot be guaranteed.
International Shipping
We ship to select countries. Please note that international shipments may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient. STLTH is not liable for delays caused by customs processes.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can monitor your shipment's progress through the provided tracking link.
Failed Deliveries and Returns
If a delivery attempt fails due to an incorrect address, absence of the recipient, or refusal to accept the package, the order may be returned to us. Additional shipping fees may apply for reshipment.
Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at [Insert Contact Email] with your order details. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.
Contact Us
For any questions or concerns regarding shipping and delivery, please reach out to us:
Email: invoice@stlth.com
Address: UK, London, Bracken House, 1 Friday St,
EC4M 9BT